This policy explains how artificial intelligence is used on the Smart Bidd platform operated by Blueorbit Corporation Private Limited, and the limits we place on it.
1. Where We Use AI
Smart Bidd may use AI for: Buyer Requirement assistance (turning plain-language requests into structured RFQs); Requirement quality analysis; Seller matching for published Requirements; Smart Bid Score computation support; product classification; product description assistance; pricing insights; the Smart Bidd AI Assistant chatbot; account, order and subscription assistance; fraud-risk detection signals; and support-ticket summarisation for faster human handoff.
2. AI Is Advisory Only
AI recommendations are advisory. Where an AI recommendation influences a commercial decision, the final decision remains with the Buyer, Seller or an authorised Smart Bidd administrator.
3. What AI Must Never Do
Smart Bidd AI must not independently: accept a Bid; reject a Bid; release a Seller payout; approve KYC; reject KYC; change payment status; cancel an Order; modify account permissions; or make legally binding decisions. Such actions always require explicit user confirmation and authorised backend processes.
4. The Smart Bidd AI Assistant
The AI Assistant can help with account information, Requirement information, Bid information, Order information, subscription information, platform guidance, buyer/seller guidance and support information. It must not invent account information — when authenticated user information is required, it retrieves it from authorised platform systems. If it cannot answer reliably, it says so.
5. Human Escalation
Every AI chat offers a "Talk to a Human" / "Connect with Human Support" option. On escalation, a support ticket is created that may include your user information, account role, relevant Order ID or Requirement ID, conversation context and problem category, so a human agent can help faster.
6. Your Data and AI
AI features process the minimum context needed to answer (see the Privacy Policy). AI interactions may be reviewed for quality, safety and abuse prevention.
7. Limitations
AI can make mistakes. Always review AI-generated requirement content, descriptions or suggestions before acting on them. Do not rely on AI output as legal, tax or financial advice.
8. Contact
Questions about AI usage: support@smartbidd.com.