This Buyer Policy explains how buying works on the Smart Bidd platform operated by Blueorbit Corporation Private Limited, and what we expect from Buyers.
1. Registration and KYC
Register with accurate business details and complete verification. Posting Requirements requires approved KYC. New Buyer accounts include 5 free Requirements; continued usage may require a subscription as displayed on the Platform.
2. Posting Requirements
Describe what you need clearly: product name, category, quantity, specifications, quality and certification needs, delivery location and date, and commercial preferences. You may upload reference images and technical documents. Our AI assistant can structure your requirement from plain text — always review before publishing.
3. Receiving and Comparing Bids
Verified Sellers in matching categories bid on your Requirement. Compare bids on price, delivery time, seller rating, verification status and the Smart Bid Score — an advisory 0–100 score weighing price competitiveness, rating, delivery performance, verification, experience and responsiveness. AI recommends; you always decide.
4. Accepting a Bid and Ordering
Accepting a Bid creates an Order. Before payment you confirm the delivery address and choose Prepaid or COD (where available). Order totals, platform fee, logistics charges and taxes are calculated by Smart Bidd servers and shown transparently before payment.
5. Payments and COD
Pay securely via UPI, cards, net banking or wallets through our payment gateway. For COD, a 20% advance of the applicable Order value is paid online; the balance is collected at delivery. Platform fee: 0.5% of Order value or ₹499, whichever is higher.
6. Delivery and Reviews
Track your Order through pickup, transit and delivery with status updates and tracking numbers. After delivery, please review your Seller — honest reviews keep the marketplace trustworthy.
7. Disputes and Refunds
If something goes wrong (non-delivery, wrong/damaged product, quantity or quality issues, payment problems), raise a dispute from the Order page. Refunds are governed by the Refund & Cancellation Policy; seller payouts may be held while disputes are investigated.
8. Buyer Conduct
Post genuine requirements, honour accepted orders, and do not attempt off-platform deals to evade fees. Misuse may lead to suspension.
9. Support
Use the Smart Bidd AI Assistant for instant help, or escalate to human support from the chat or the Help & Support page.