This policy explains how cancellations and refunds work on the Smart Bidd platform operated by Blueorbit Corporation Private Limited.
1. Order Cancellation
A Buyer may cancel an Order before payment at no charge. After payment confirmation, cancellation depends on Order status: if the Seller has not yet processed the Order, cancellation is generally possible; once processing, pickup or transit has begun, cancellation may not be possible or may attract deductions. Cancelled paid amounts are refunded to the original payment method after verification.
2. Refund Eligibility
Refunds may be granted for: non-delivery; wrong product delivered; damaged product; missing quantity; or materially defective product not matching the Requirement/Bid specifications. Eligibility depends on the transaction, product type, Seller's policy, Order status, evidence provided and applicable law. We do not promise automatic refunds for every cancellation.
3. Dispute-Driven Refunds
Refund claims are usually resolved through the Platform's dispute process. Smart Bidd may hold the Seller payout while investigating, request evidence from both parties, and approve full or partial refunds based on findings.
4. COD Advance Refunds
For COD Orders, the 20% advance paid online is refundable where the Order is cancelled before dispatch or where non-delivery, wrong or damaged product is established. Where the Buyer refuses delivery without a valid reason after dispatch, the advance may be forfeited in whole or part to cover logistics and seller costs.
5. Payment Status and Timelines
Approved refunds are initiated to the original payment method. Bank/gateway processing times (typically 5–10 business days) are outside our control. Refund status is visible on the Platform.
6. Non-Refundable Items
Platform fees may be non-refundable once services (matching, order processing) have been rendered, except where required by law or where the platform error caused the failure. Subscription refunds are governed by the Subscription & Billing Policy.
7. How to Raise a Request
Open the Order → Raise Dispute, or contact support@smartbidd.com with your Order ID, reason and evidence (photos/documents).