This policy explains how shipping and delivery work on the Smart Bidd platform operated by Blueorbit Corporation Private Limited.
1. Fulfilment Flow
After payment confirmation, the Seller processes the Order and marks it ready for pickup. Smart Bidd then assigns an approved Logistics Partner. Typical stages: Order Confirmed → Seller Processing → Ready for Pickup → Logistics Assigned → Picked Up → In Transit → Out for Delivery → Delivered.
2. Tracking
Buyers, Sellers and Admins can track Orders on the Platform. Logistics Partners add tracking numbers and status updates; Buyers see customer-friendly tracking on the Order page.
3. Delivery Timelines
Delivery timelines are committed by the Seller in the accepted Bid and depend on product, quantity, origin and destination. Smart Bidd facilitates but does not manufacture or stock products.
4. Delivery Address Responsibility
Buyers must provide complete and accurate delivery addresses (with PIN code and contact number) before payment. Smart Bidd is not responsible for delays or failures caused by incorrect addresses.
5. Failed Delivery
If delivery fails (recipient unavailable, address issues, refusal), the Logistics Partner will mark a failed delivery and re-attempt or return per the situation. Repeated failures due to Buyer fault may attract charges.
6. COD Collection
For COD Orders, the remaining amount after the 20% online advance is collected at delivery by the Logistics Partner through the configured COD process.
7. Delivery Proof
Delivery completion requires proof such as a delivery photograph, signature, OTP confirmation or delivery note uploaded by the Logistics Partner. Delivery confirmation triggers Seller payout processing.
8. Logistics Charges
For applicable Orders below ₹5,000 in value, the Buyer pays logistics charges of ₹15 per product. Other Orders may include logistics as displayed at checkout. Charges are calculated and shown before payment.
9. Issues
For delivery issues, use the Order page dispute option or contact support@smartbidd.com with your Order ID.