Blueorbit Corporation Private Limited is committed to resolving user grievances fairly and promptly, in line with applicable Indian laws including the Consumer Protection (E-Commerce) framework and Information Technology Act rules.
1. How to Raise a Grievance
You can raise a grievance through: (a) the in-platform Help & Support ticket system; (b) the Smart Bidd AI Assistant → "Talk to a Human" escalation; or (c) email to support@smartbidd.com. Please include your registered email, role, and any relevant Order ID (SB-ORD-…) or Requirement ID (SB-RFQ-…).
2. What to Include
Helpful grievances include: user/account information, account role, Order ID or Requirement ID, a clear description of the issue, and any supporting evidence (images, documents, screenshots).
3. Grievance Officer
Designated Grievance Officer – details will be displayed on this page once formally appointed. Until then, all grievances are handled by our support leadership team via support@smartbidd.com.
4. Acknowledgement and Timelines
We acknowledge grievances within 48 hours and aim to resolve them within 30 days, keeping you informed of progress through the ticket thread and notifications.
5. Escalation
If unresolved, grievances may be escalated internally for senior review. Order-related financial disputes follow the Dispute and Refund & Cancellation policies.
6. Company Details
Blueorbit Corporation Private Limited (CIN: U62090KA2026PTC222533), Registered Office: Manyata Redwood, 9th Floor, Block D3, Venkateshapura, Bangalore North, Karnataka – 560045, India. Grievance/Support Email: support@smartbidd.com.